Refund policy

This policy explains your right to cancel a purchase and what happens if an item arrives damaged or faulty. The seller is Yulian Bohomol, trading as Brellova, Wojska Polskiego 1A/10, 43-100, Tychy, Poland, email support@brellova.com.

1. Changed your mind: 14-day right of withdrawal

You can withdraw from your purchase without giving a reason within 14 days of the day you receive the item (or someone you name, other than the carrier, receives it). If your order arrives in several parcels, the 14 days start when you receive the last one.

To withdraw, send us a clear statement before the 14 days end, by email to support@brellova.com. You can use the model withdrawal form at the end of this page, but you don't have to.

Send the item back within 14 days of telling us you are withdrawing. For change-of-mind returns you pay the cost of sending the item back.

We refund everything you paid, including any delivery charge, within 14 days of receiving your withdrawal statement. We may hold the refund until the item is back with us or you have shown us proof that you sent it, whichever happens first. We refund to the payment method you used, unless you agree to something else, and you pay no fees for the refund.

Please handle the item only as you would in a shop to check what it is and how it works. You are responsible for any loss in value caused by handling it more than that.

Want a different colour?

We don't exchange items returned because you changed your mind. Return the item under this section, then place a new order for the colour you want.

2. Damaged, faulty or wrong item

If your umbrella arrives damaged, stops working because of a defect, or isn't what you ordered, email us at support@brellova.com with your order number and a photo or short video of the problem. We will send you a free return label and then, as you prefer, send you the same item as a replacement or refund you in full. You pay nothing for the return.

Exchanges are only available for damaged or faulty items.

3. Your legal guarantee

We don't offer an additional commercial warranty. This does not limit your statutory rights. Under Polish law (the Consumer Rights Act of 30 May 2014) and EU law, we are responsible if the goods do not conform to the contract, where this becomes apparent within two years of delivery. You can then ask for the item to be repaired or replaced and, if that is not possible or we don't do it, for a price reduction or a full refund.

We reply to every complaint within 14 days.

4. Where to send returns

Please email us before sending anything back so we can match the parcel to your order. Then send it:

  • via InPost to Paczkomat TYC13M in Tychy, Poland, recipient Yulian Bohomol, phone +48880554613; or
  • if InPost isn't available where you live, by post to Yulian Bohomol, Wojska Polskiego 1A/10, 43-100 Tychy, Poland.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To: Yulian Bohomol (Brellova), Wojska Polskiego 1A/10, 43-100, Tychy, Poland, support@brellova.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:

  • Ordered on (*) / received on (*):
  • Order number:
  • Name of consumer(s):
  • Address of consumer(s):
  • Signature of consumer(s) (only if this form is sent on paper):
  • Date:

(*) Delete as appropriate.